For damaged items, please provide an unboxing video. We won’t resolve cases without providing unboxing videos. For unfit items, please provide the measurements and fitting photos for further investigation.
Only manufactured flaws/wrongly delivered items purchased on fanciclub.com are eligible for return. Clothing lines are NON-REFUNDABLE/EXCHANEGABLE unless they are manufactured flaws, wrongly delivered, or made-to-measure. Unfit items are NON-REFUNDABLE/EXCHANEGABLE unless consulted with us before the purchase. Jewellery is NON-REFUNDABLE under any circumstances. Accessories (bags, shoes, choker, gloves) are NON-REFUNDABLE unless they are manufactured flaws/wrongly delivered. … Under what circumstance am I allowed to exchanges/refunds?
We only accept order cancellation requests within 24 hours after your purchase. We will automatically reject any request that does not meet this deadline.
We DO NOT accept refund/return requests for unfit items. Please check the size guide carefully as well as consult with our customer service team before purchasing. Customers may also prevent this by consulting with our customer support team via customerservice@fanciclub.com to avoid any confusion/misunderstanding.
Unless the customer consults with us prior and gets our confirmation, we will not allow returns under any circumstance.
All orders shipped to Brazil must provide a CNPJ/CPF number to proceed. This is mandatory as required by the Brazilian customs border. Please ensure you include this information in the special note during check-out to avoid any time-consuming incident.
If you have any delivery instructions such as door code or where to place the order, please kindly contact the courier directly to give the instructions. Please do not give us this information since we will not be able to include this information in your order during the shipping process.
All orders will incorrect/missing delivery addresses, emails, and contact numbers will experience a slight delay in delivery. Inputting an incorrect email will also result in failing to receive our confirmation and notification email. Please ensure you input everything correctly to allow for the smoothest shipping process. Orders returned to sender due to incorrect or missing … Why I haven’t received my order?
Unless the customer receives a confirmation of the guaranteed delivery date via email/DM, we will not promise to deliver according to the target date note in the special note section. Please send us an email/DM to confirm whether the target shipping date is possible. No refund will be accepted if the customer fails to inform … What do I do if I need to receive the order by a specific date?
Fancì Club offers worldwide shipping with tracking numbers and 2 rates of shipping cost: Standard service 35$: 7-14 Business days (excluding up to 7 business days of in-house preparation)* Express service 70$: 5-7 Business days (excluding up to 7 business days of in-house preparation)* Free standard shipping for orders valued over $500. The express service remains the same … How much do I pay for shipping?